Bad Business Practice

So I have a question. A month or so ago my 360 RRoD on me. I call up the people, send it in, then get it back with a letter refusing service. No particular reason why is outlined in the letter. Me being rather upset (and I feel reasonably so) I call them back up and demand an explanation. I get in touch with the people responsible for examining my 360. They said that a few minor scratches by one of the tab holes on the back gave them reason to suspect that it was tampered with. Yet, my authenticity sticker behind the faceplate is in perfect condition. I never tampered with my 360 and now I'm getting screwed over because of speculation. Is it just me, or is this just plain bad business practice? Do they truly have the right to refuse service based on speculation? Truth be told, if they refuse to fix it I'll never buy another 360 even though I love it more than other systems.Bad Business Practice
As much as it sucks, yes, they have the right to refuse service if they feel the system could have been tampered with.Bad Business Practice
My question is though, how do you suspect that if that sticker is still mint? How do you open it to tamper with it in the first place without damaging or removing it?
Scratches can be obtained through normal wear and tear. I recommend contacting their supervisor. They have an appeals process and if you can prove you didn't mess with it (full intact sticker) they may fix it.
[QUOTE=''AustXilo'']Scratches can be obtained through normal wear and tear. I recommend contacting their supervisor. They have an appeals process and if you can prove you didn't mess with it (full intact sticker) they may fix it.[/QUOTE]Do you do this through the 18004myxbox number? What do you do exactly if you want to prove to them it hasn't been messed with?
There are places that sell replica warranty stickers to make it look like it was never opened. This is no doubt why they can suspect foul play even if the sticker looks like it's intact. I'm interested in how you managed to get scratches on the box in the first place.
That's just it, ''I'' didn't get the scratches on it, personally. I'm not sure who did, but this is the same launch unit that has already been sent in for repairs twice. They argued they have tools that wouldn't do that, but I feel there is always the possibility of human error. I just feel that an honest person shouldn't get stuck with a $400 paper weight when they didn't do anything wrong.
wow, that sucks.
So I just call 1-800-4my-xbox and ask for the appeals process?
[QUOTE=''stoutlad'']That's just it, ''I'' didn't get the scratches on it, personally. I'm not sure who did, but this is the same launch unit that has already been sent in for repairs twice. They argued they have tools that wouldn't do that, but I feel there is always the possibility of human error. I just feel that an honest person shouldn't get stuck with a $400 paper weight when they didn't do anything wrong.[/QUOTE] Sounds like a bad deal and should definitely be disputed. If anything else, Microsoft charges $100 for repairs not covered by warranty... The downside would be they would take that as admitting to tampering and if you got any further RRODs they wouldn't even look at it without you paying them first.
[QUOTE=''stoutlad'']That's just it, ''I'' didn't get the scratches on it, personally. I'm not sure who did, but this is the same launch unit that has already been sent in for repairs twice. They argued they have tools that wouldn't do that, but I feel there is always the possibility of human error. I just feel that an honest person shouldn't get stuck with a $400 paper weight when they didn't do anything wrong.[/QUOTE]I didn't know that you had already sent it in before this incident, but the same thing happened to mine! I sent it in for repairs and when I got it back the back area where the S/N is and where the case comes together has some scratch marks on it. I didn't do it, so it must have been from the MS techs repairing it. I'll take a picture if you'd like so you can show that other peoples consoles come back the same way. I'm sure MS wouldn't care though, since they'd most likely tell you that the pics were faked anyways.That's good to know though, since I would be in the same boat if mine RROD again. :?
If Microsoft is going to be that lame to you then I think you should do this: Repair it on your own. Its simple, and easy, and there are a million web sites that have the hardware and instructions to do so. The same thing happend to me from the console they sent me, two weeks later RRoD and I send it in, they tell me its been tampered with...so, I just buy the hardware and tools to fix it on my own and its still up and running, put some cooling mods and fans in there and its working swell. If you're not electronic savvy (which i understand its a **** puzzle in there) then go to http://www.extreme-mods.com/Xbox-360-RROD-Repair-Service-p/srv-rrodrepair.htm and they will fix it, most likely better than microsoft and its only $49.99. **** microsoft in that situation if they dont want to help you. Personally I'd rather give extreme mods my money than micro$oft. I know the $50 sucks but i guess its worth it considering a $400 Piece of equipment and the accessories you've bought for it.
to be honest just throw a tantrum and they'll finally accept it $400 to microsoft is like 4 cents.
llamma.com is another site that shows you how to fix RROD.